Refund policy

Damages and Issues

We have quality control procedures in place, but if your order arrives damaged, defective, or you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right.

Exchanges

Please request an exchange through your customer account. As the buyer, you are responsible for the costs of returning the item(s) to us and receiving the replacement item(s).

30-Day No Questions Asked Refund

Returns for full-price items can be initiated through your customer account or by contacting us within 30 days of receiving your order.

Customers are responsible for the cost of returning the item(s). Items must be unworn, with all original tags attached, and returned in their original packaging.

Once we receive and inspect your returned item(s), we will notify you and process your refund to your original payment method.

A 1% restocking fee will be deducted from your refund to cover the costs associated with processing and restocking returned items. For example, a £100 returned item would be subject to a £1 restocking fee.

Please allow up to 7 working days for your bank or credit card company to process the refund once it has been issued.

The 1% restocking fee does not apply to items that are returned because they are faulty, damaged, or incorrectly supplied.