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FREE shipping on all orders, minimum spend £70

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact us for any return queries or to open a return request at yem@yemzi.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
Returns can be initiated through your customer account. We will notify you once we’ve received and inspected your return. If the item is unworn with tags attached, you’ll be automatically refunded on your original payment method. Please remember it can take up to 7 working days for your bank or credit card company to process the refund.

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